User's Guide
Customer account
Benefits of membership registration
・You can easily call up the registered information without having to enter the delivery address and requester (sender) each time.
・You can check the details of your past orders on My Page.
・You can register the recipient and requester (sender) information in the address book. If you register frequently used delivery addresses in advance, you can easily recall them from the list when placing an order.
・You can receive notifications from Adachi Print. We will introduce seasonal recommended works, serialize special columns, and provide information on seasonal events. We also have special campaign information that is exclusive to our e-mail magazine readers.
How to register as a member
If you would like to register as a member, please enter from " New Member Registration ".
For details on the handling of personal information, please see " About the protection of personal information ."
How to withdraw from membership
Please check the contents of the withdrawal procedure on My Page and press the confirmation button.
Unsubscribe from email newsletter
Please use the "Unregister" button at the bottom of the e-mail magazine you receive to unsubscribe.
If you are a member, you can also unsubscribe by unchecking the "Register" checkbox from the "Edit email address/password" button on My Page.
To customers who have registered as members of the former "Ukiyo-e Adachi Print Online Store" and "Adachi Print Modern Ukiyo-e"
Due to the site renewal on December 19, 2023, the member information you had previously used has been reset. We apologize for the inconvenience, but please follow the steps below to register a new account.
https://adachi-hanga.myshopify.com/account/register
We apologize for the inconvenience, but information about orders made at the old online store (orders made before December 18, 2023) cannot be viewed on this site.
Please contact us individually for information on previous orders.
Phone: 03-3951-2681 (Weekdays 10:00-18:00 / Saturdays 10:00-17:00 *Closed on Sundays and holidays)
Email: adachi@adachi-hanga.com
Payment
Credit Card
Bank Transfer（Fee for bank transfer should be taken care by a customer who place an order.）
Receipt
You can issue it yourself from your order history. If you need a form or paper version of an order from the old online store, please contact us individually.
About Shipping Service
The order for domestic destination(inside of Japan) is shipped by Yamato Transport and international destination (outside of Japan) is shipped by either FedEx or Japan Post's EMS (Express Mail Service).
Domestic Shipping (Inside of Japan)
Yamato Transport Co., Ltd.
You can choose the delivery date and time window.
Shipping fee is 700 yen for any destination inside of Japan.
*Domestic destination only
Free Shipping is available when a total of purchase is over 50,000 yen (for one destination) .
International Shipping (outside of Japan)
FedEx
Delivery dates are varied depending on the destination countries and areas.
EMS international shipping service may be used for the area which has no or limited FedEx delivery.
Actual shipping fee will be charged for the international delivery. (No free shipping over 50,000 yen purchase is applied for the international shipping.)
*No shipping is available on weekends.
Estimated Fee and delivery time
- Area A : East Asia / Southeast Asia
- Area B : North America / Indonesia
- Area C : Europe / Middle East
- Area D : Australia / New Zealand
- Area E : South America / Africa / Other Areas
| エリア Area | お届けまでの日数 Delivery time |
版画のみ1〜5点 1-5 Unframed Prints |
額付1点（大判） One Framed Print |
|---|---|---|---|
| A | 3-6Days | ¥3,600 | 5,300 |
| B | 4-6Days | ¥4,000 | ¥6,000 |
| C | 4-7Days | ¥4,400 | ¥7,000 |
| D | 4-7Days | ¥6,500 | ¥8,000 |
| E | 4-7Days | ¥7,500 | ¥13,500 |
*Please read notes about international shipping
Please note that the customs may be charged to the consignee during the international shipping process. The customs' manner and fee are various depending on the country where the delivery destination is and the purchaser is required to be responsible for anything regarding customs. The purchaser is considered to agree with being responsible for customs when you place an order.
Gift Option
Charge the custom to a purchaser
*FedEx offers the service to charge the custom to a purchaser (not a consignee) after the fee is fixed for the destination country. This service is useful when you would like to ship the item as a gift and do not want the consignee to pay for the custom. Please request us if you would like to use this service.
Order by Fax
Please print out the Fax order form from here and fill in the blanks.
Then send it to +81-3-3951-2137 by Fax.
Packaging and Gift Wrapping
Gift Wrapped (Some exclusion may be applied.)
A unframed print is set in the Adachi original ukiyo-e envelop and a framed print is set in the box and wrapped with Adachi Original wrapping paper.
【Unframed Print】
During shipping, the item will be sandwiched between thick cardboard and wrapped in cushioning material to prevent bending. When shipping overseas, we will pack the item more carefully to prevent bending.
*To prevent the work from bending, we cannot send it rolled into a tube. note that.
【Framed Print】
The item will be wrapped in wrapping paper and then double-wrapped with cushioning material before being shipped. When shipping overseas, we will pack the item more carefully to prevent corners from falling off.
.
Gift Option
Package separately and Application of sample images
When ordering multiple items, we will paste a small image on the outside of the packaging so you can see the prints inside. This is useful if you are selecting prints for multiple people.
Traditional Japanese gift ornament “noshi”
In Japan, there is a custom of attaching an ornament called “noshi” to important gifts. Noshi uses the color and shape of paper strings called “mizuhiki” and letters to convey a message to the recipient.
Details
[How to apply noshi]
・Inside noshi (“uchi-noshi”): The noshi is applied on the item, and then covered with wrapping paper. More people in Japan prefer uchi-noshi. At our company, we use uchi-noshi as a basic rule.
・Outside noshi (“soto-noshi”): The item is covered with wrapping paper, and then the noshi is applied over it. This is preferred when presenting at ceremonies or thank-you parties.
Message on the frame
We also offer a service where you can print and paste your desired text on the back of the frame, such as words of congratulations, a message, your child's name, or an anniversary.
[How to use]
1. Check "Use gift"
2. Select "Yes" in column
3. Select the font
4. Enter your desired text in the notes section
It can also be used for only prints.
Message Card
The designs were chosen from Hokusai's pattern book called "Hokusai Moyogahu". The patterns in the book were all designed by Hokusai and originally for the kimono. All of them are very sophisticated and mostly represent each season. Adachi carefully picked a couple of patterns for each season and designed them onto greeting cards.
Please leave your message in the note column if you wish to add your original message.
Luxurious message plates [optional fee-based service]
Your message will be printed on a golden plate (made of acrylic). The plate will be pasted on the front side of the frame below the ukiyo-e. This is recommended for gifts to companies.It will take around 7 business days for delivery.
・Size: 25×100 mm
・Number of characters: Up to 40 characters x 2 lines
・Price: 2,200 yen (tax excluded)
< Non-standard specifications>
・Size: Maximum 25×100 mm
・Number of characters: Up to 40 characters x 2 lines
・Price: To be quoted individually.
Original carrying bags
We offer carrying bags (originally designed by Adachi) that are convenient to carry. Framed ukiyo-e will fit perfectly in the bags. If you wish to use a carrying bag, please select it on the order screen.
Packaging with handle
We will prepare it in an easy-to-carry package with a handle for east carry-on. (*The size of carry-on baggage that can be carried on board varies depending on the airline, so please check the size limit in advance.)
Deliver to the airport
For customers who wish to take their own items outside of Japan, we can also deliver them to the airport. You can receive your products smoothly before your flight.
Return and Exchange
If you would like to return or exchange your purchase, please contact us by email within 10 days from its delivery. Any request for return or exchange will not be accepted after 10 days.
The basic information of return or exchange are as follows:
1. Any return or exchange of your purchase needs to be processed after contacting Adachi within 10 days from its delivery. Please do not ship the item back without contacting us. We may not be able to refund for the item which is shipped back without contacting us.
2. Both shipping (returning the original item and shipping new item) need to be taken care by the customer. This is not applied for the case of the damaged item.
3. If you would like to exchange your purchase, the original item needs to be shipped back to Adachi before we ship the exchanging item.
4. We shall exchange the damaged item without any extra shipping fee. We carefully examine every single item before its shipping and keep the record (photo and note of the item) till it is safely delivered to the destination.
Contact us:The Adachi Institute of Woodcut Prints
3-13-17 Shimo-Ochiai, Shinjuku-ku,Tokyo 161-0033 JAPAN
FAX:+81-3-3951-2137
E-MAIL：adachi@adachi-hanga.com
Canceling and changing orders
Contact us:The Adachi Institute of Woodcut Prints
3-13-17 Shimo-Ochiai, Shinjuku-ku,Tokyo 161-0033 JAPAN
FAX:+81-3-3951-2137
E-MAIL：adachi@adachi-hanga.com